Shipping policy

Thank you for choosing Ovelia. We are dedicated to delivering your order with care, speed, and complete transparency.

Order Processing

• Processing Time: All orders are carefully verified, packaged, and dispatched within 1–3 business days (Monday through Friday, excluding public holidays).

• Order Confirmation: Once your order is placed, you will receive an automatic confirmation email detailing your purchase.

Delivery Times & Rates

We partner with reliable global courier services to ensure your package arrives securely.

• Standard Insured Shipping: 10-15 business days from dispatch.

• Shipping Cost: Free standard tracked shipping on all orders over unless mentioned with the product.

Please note: Delivery timelines are estimates and may occasionally experience minor delays due to peak holiday volumes, local postal disruptions, or customs clearance procedures.

Tracking Your Order

• As soon as your parcel is handed over to the carrier, we will email you a shipping confirmation containing your tracking number and a direct tracking link.

• Tracking information typically updates within 24–48 hours of dispatch.

Customs, Duties & Taxes

• Depending on your delivery destination, international packages may occasionally be subject to local import duties, VAT, or handling fees enforced by your country’s customs authority.

• Any applicable duties and taxes assessed upon arrival are the responsibility of the recipient.

Incorrect Address & Delivery Issues

• Address Accuracy: Please verify your shipping details carefully at checkout. If you notice an error in your address, email us immediately at info@oveliaskin.com. While we will do our best to amend your details, orders already dispatched cannot be updated.

• Lost or Damaged Parcels: If your package arrives damaged or appears lost in transit, please reach out to our customer care team within 7 days of the scheduled delivery date with your order number and photos of any damage so we can initiate an immediate replacement or claim.